Frequently Asked Questions

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How long are sessions?

Sessions are for 50 minutes, commonly known as a 'counselling hour'.

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How much do you charge?

For our latest pricing structure please click here

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Where shall I wait for my appointment?

If your session is online, you will have a teams link sent no later than 3hrs before your session, if you connect to your appointment early, I will admit you to the 'online meeting space' at the time of your appointment. If you are attending our client space at Red House, please arrive no earlier than 10 minutes before your appointment time. We have a waiting area adjacent to the client space where you can wait until your appointment starts.

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What happens if I am late?

There is a 10 minute grace period, if you arrive after this time unfortunately we will not be able to facilitate your session on this occasion and your session fee will be charged in full.

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How do I cancel my session?

Sessions should be canceled with as much notice as possible via WhatsApp, text, or email.

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Will I be charged for Cancelling? 

Cancellations will not be charged for if at least 48hr notice given. Please see our cancellations policy for more details

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Where are the sessions held?

Sessions for Children can be held in school, or our dedicated client space. Sessions for adults can be held online or in our dedicated client space, click here for directions. 

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Where can I park? 

The entrance to the car park is located next door to the Travelodge entrance on Lugley street PO30 5ET.  You are welcome to park for free of charge, in one of the guest spaces, labelled 'Red House Spa'. For the duration of your appointment only. Please note that parking enforcement is in operation for this private car park.

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What support do I need?

To help you explore what support and level of experience is required please see our guide on the local offer, here. We are able to offer support and our clinically supervised to work with those within Tier 1-3

 

What services does Preziosa Therapia offer?

Preziosa Therapia offers trauma-informed therapeutic support, emotional regulation programmes, counselling-based support, wellbeing interventions, and psychoeducational approaches for both Adults and Children & Young People.

Support may include:

• Person Centred Counselling

• Trauma-informed therapeutic work

• EFT (Tapping)

• Neuroaffirming approaches

• Family and parenting support

• Youth intervention programmes

• Therapeutic mentoring

• Psychoeducation and coping strategies

• Group programmes and workshops

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What age groups do you work with?

Support is available for both Adults and Children & Young People, depending on presentation, suitability, and service availability.

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What is your therapeutic approach?

Our approach is trauma-informed, person-centred, neuroaffirming, and relationship-based. We recognise the importance of emotional safety, regulation, lived experience, and working collaboratively at an appropriate pace for the individual.

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Are you qualified and insured?

Yes. Practice is supported by professional training, ongoing Continuing Professional Development (CPD), safeguarding knowledge, supervision, governance procedures, and appropriate insurance.

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What experience does Preziosa Therapia have?

Professional experience includes counselling, safeguarding, domestic abuse and sexual violence, including CSA support, trauma-informed practice, youth intervention, emotional regulation work, justice services, crisis-informed environments, community support, and multi-agency working.

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Do you work with complex or trauma presentations?

Yes, where appropriate within scope of practice and professional competence. This may include trauma responses, emotional dysregulation, anxiety, family adversity, neurodivergent needs, low mood, behavioural concerns, and complex life experiences.

Where presentations require specialist psychiatric, crisis, or statutory intervention, appropriate referral or safeguarding pathways will always be prioritised.

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Do you offer crisis support?

Preziosa Therapia is not a crisis or emergency mental health service. If there is immediate risk to life or safety, individuals should contact emergency services, NHS crisis pathways, GP services, or attend A&E where appropriate.

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Can you work alongside other professionals or services?

Yes. Therapeutic support can work alongside schools, GPs, social care, safeguarding teams, youth services, family support, and other professionals where appropriate and with consent.However counselling and therapy should only ever be engaged with, one service provider at a time, to prevent flooding and overwhelm.

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Do you work in a neuroaffirming way?

Yes. We recognise and respect neurodiversity and aim to provide flexible, compassionate, and non-pathologising support that values individual differences and lived experience.

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What should I ask when looking for a therapist?

It is important to feel comfortable asking about:

• Qualifications and accredited training

• Professional experience

• Supervision and safeguarding

• Insurance and governance

• Experience with specific presentations

• Professional memberships

• Scope of practice and referral processes

Why? Seeking support is important, and clients deserve to make informed decisions about who they work with.